Customer Service

How to Use Your BeerBox®?MadeInUSA

Please reference the Care & Use instructions included with each BeerBox® before use.  If you have lost this document, you can download it here: Care and Use Instructions (updated May 2016)
For more details such as transferring from your keg to a BeerBox® or how to naturally carbonate your homebrew, visit our Tips & FAQ Section of the BeerBox page.

Can I change the shipping type once my order has shipped?

Once the products have left our facility unfortunately, we cannot change the shipping type/speed. Shipping by default is ground due to the inclusion of CO2 cartridges in the single BeerBox® or the 5-gallon kit of two BeerBox®.

When will my order ship?

All shipments usually leave our doors within 1 business day of ordering with the exception of weekends and legal holidays.  Orders placed before Noon will usually ship the same day.

What are your hours of operation?

Our shipping warehouse is generally open Monday through Friday.  Our customer service team can be reached at on Monday through Friday from 9am to 5pm EST.  We are a very small business and will do our best to respond to questions as soon as we can.
Brewing Tools observes the following holidays and will be closed:
• January 1 — New Year’s Day
• Memorial Day
• July 4th — Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
What types of payment do you accept?
Online we currently accept Visa, MasterCard, Discover card, and American Express.  If you want to pay by check or cash you can ask your local homebrew shop if they carry the BeerBox® or any of its accessories.

How to Use a Coupon Code?

Shopping with a coupon code is extremely easy. To use a coupon code please simply put the CODE into the field in the payment screen at checkout.  It will show you exactly how much will be deducted from your order.

What is your product warranty?

BEERBOX® LIMITED 2 YEAR (24 month) WARRANTY: Brewing Tools, LLC (“Brewing Tools”) offers this Limited 2 YEAR (24 month) Warranty (the “Warranty”) to the original owner (“Original Owner”) of any newly purchased BeerBox® (“BeerBox”) manufactured or supplied by Brewing Tools.  This Warranty is not transferable or assignable to any other person. For full details, please see our Warranty Statement (May 2016). A very small (2% or so) number of BeerBox customers have experience a manufacturing defect that result in hairline cracks in the BeerBox®.